So you’ve just received some pretty nasty feedback, and it’s tarnishing your stores reputation and maybe even preventing you from becoming a star seller on Etsy.
Naturally, as you’re here reading this, you’d like to know if a buyer on Etsy is able to change their review? Well, let’s take a look.
Is it possible for an Etsy buyer to change their review?
Yes, it is possible for an Etsy buyer to change their review. Etsy allows buyers to edit their reviews during the 100-day review period. Once the review period is over, the review will remain as it is.
To edit a review, the buyer can go to their “Purchases and Reviews” page in their Etsy account. From there, they will need to find the order and proceed to select the review they wish to edit by hitting “Edit review”.
They can then make any necessary changes to the review and save the revised version.
It is worth noting that if you responded to the negative review, it will be locked in and the buyer will be unable to revise it.
What to Do if a Buyer Refuses to Change Their Review
The seller can try reaching out to the buyer directly and explaining why the review is undeserved, politely asking them to revise it.
It is important to approach the conversation in a respectful and professional manner, as the buyer may have had a genuine misunderstanding or complaint. By providing additional information or addressing any concerns that the buyer may have, the seller may be able to resolve the issue and potentially convince the buyer to change their review.
If the seller is unable to resolve the issue with the buyer directly, they can also try reaching out to Etsy’s customer support team for assistance.
Etsy has a system in place for handling disputes between buyers and sellers, and the customer support team may be able to help mediate the situation and potentially remove the undeserved review if it is found to be in violation of Etsy’s policies.
It is worth noting that changing or removing a review is ultimately up to the discretion of Etsy, and not all requests to do so will be granted.
Read more about reporting a review on your Etsy shop
Final thoughts
In conclusion, it is possible for a buyer on Etsy to change their review during the 100-day review period by editing it through their “Purchases and Reviews” page.
If a seller receives a negative review that they feel is undeserved, they can try reaching out to the buyer directly and explaining the situation in a respectful and professional manner.
If the issue cannot be resolved with the buyer, the seller can also reach out to Etsy’s customer support team for assistance.
While changing or removing a review is ultimately up to the discretion of Etsy, it may be possible to do so if the review is found to be in violation of Etsy’s policies.
I’ve been an Etsy seller and Artisanal creator for over 8 years now and have gained so much valuable experience along the way that I would like to share with you. Read more about me here
