This is why Etsy Cancelled Your Order

So you’ve got a new order, you’re ready to get shipped out. You create the product, but upon going back to your order page to get shipping details you notice the order has been cancelled, and the customer refunded.

This happens more often than you would think. But why?

Why did etsy cancel my order?

Buyers don’t actually have the option to cancel their order by themselves, once they place the order it is locked in unless the buyer and seller come to terms with a cancellation agreement. Enter Etsy and their payment processor.

If your Etsy order was cancelled, but you didn’t cancel it, this means Etsy cancelled it on your behalf.

This occurs when a buyer enters incorrect billing information, their card doesn’t have enough funds, or more likely, Etsy detected suspicious activity from the buyer and the payment method they are using.

It may seem annoying, but if Etsy cancels your order, it’s for a good reason and will likely save you money from potential chargebacks in the future.

What can you do about it?

Unfortunately, once Etsy cancels an order the order is gone, you won’t get it back as it has been cancelled for a reason. Etsy will refund the fees to your payment account for the order.

Best practice is to set your processing time for orders to 3-5 business days, this gives Etsy more than enough time to detect and cancel bad orders and can prevent you from sending out the ordered item before the order is cancelled.

If you’ve already shipped the item before Etsy cancels the order, you can contact them about reimbursing you. They like to give you the run around, but eventually they will make you whole.

Final thoughts

In conclusion, having an Etsy order cancelled can be frustrating and confusing, but it is important to understand that this is a measure taken by Etsy to protect both buyers and sellers from suspicious activity or incorrect billing information.

The recommended order processing period is three to five business days, giving Etsy time to identify and cancel fraudulent orders and preventing sellers from fulfilling orders that are later cancelled.

If an order has already been shipped before it is cancelled, sellers can contact Etsy to request reimbursement. It is advisable to familiarize with Etsy policies and contact support in case of any issues.